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Updates on Social Security Electronic Notifications Noticias 03 september 2026 Updates on Social Security electronic notifications: TI, PI, SEDESS, the 10-day deadline, and implications for employees and companies. FUENTE: VACIERO AUTOR: VACIERO

On 1 September, Order ISM/541/2026 of 27 May entered into force, amending Order ISM/903/2020 of 24 September and extending the categories of individuals required to receive notifications and communications from the Social Security Administration by electronic means.

Specifically, as of that date, individuals applying for or receiving Temporary Incapacity (TI) benefits, as well as those to whom notifications or communications concerning Permanent Incapacity (PI) benefits or permanent non-disabling injuries are addressed, are now required to receive such notifications and communications electronically.

This amendment is particularly relevant for companies with regard to employees who are on temporary incapacity leave or involved in proceedings relating to permanent incapacity.

The main changes and key points to consider are as follows:

• The obligation to receive Social Security notifications and communications electronically has been extended to the groups referred to above, which, as of 1 September, are included among the individuals required to use this system.
• Electronic notifications and communications are made available to the person concerned through the Social Security Electronic Office (SEDESS). The Order itself highlights the importance of speeding up notifications in TI and PI proceedings, referring, among others, to medical discharge decisions and decisions denying permanent incapacity benefits.
• An electronic notification is deemed to have been served when the person concerned accesses its content through SEDESS. If the notification is not accessed, once ten calendar days have elapsed since it was made available, it will be deemed rejected, and the proceedings will continue, producing the corresponding legal effects.

Therefore, failure to access SEDESS does not prevent the notification from producing the effects provided for by law once that period has elapsed.

• When a notification is made available, an alert will be sent to the electronic device and/or email address previously provided by the person concerned. It should be noted that this alert is provided for information purposes only and that failure to receive it does not invalidate the electronic notification.

For this reason, affected individuals should not rely exclusively on receiving such alerts and should periodically check the notifications available through SEDESS.

• Certain circumstances remain in which notifications and communications may be served by non-electronic means, even where the person concerned is required to receive them electronically. This may occur where the person concerned or their representative appears voluntarily at a registry assistance office or a Social Security Information and Assistance Centre (CAISS) and requests to receive the notification at that time; where direct delivery by a public employee is necessary to ensure the effectiveness of the administrative action; or where the use of electronic means is incompatible with the immediacy or speed required.

In addition, for the groups affected by this amendment, non-electronic means may be used where the managing body does not have the electronic contact details of the person concerned in order to send the alert informing them that the notification has been made available. In such cases, the person concerned will be informed of the possibility of providing details of an electronic device in order to receive alerts relating to future notifications and communications.

• The possibility of receiving in-person assistance at CAISS offices for the use of electronic means has also been introduced, enabling valid access to SEDESS with the assistance of a public official.

From a business perspective, we recommend informing employees of this change, particularly those who are currently on temporary incapacity leave, given the importance that Social Security notifications may have during these processes.

In particular, employees should be reminded of the importance of keeping their mobile phone number and email address up to date with the Social Security Administration, having one of the identification methods accepted by SEDESS, and periodically checking their notifications rather than relying exclusively on the alerts they receive.

Companies are also advised to maintain appropriate communication with employees who are on temporary incapacity leave, particularly in the event of any change that may affect their situation.

Finally, this amendment applies to notifications and communications addressed to the individuals referred to above and does not change the existing channels through which companies receive information via the RED System.